Request Service
Our service personnel are available Monday to Saturday, excluding major holidays.
Property managers should visit our Property Managers page to request service.
Moving?
- New Customer Handbook
- This printable handbook provides useful information related to energy safety, billing and payment programs and other customer-related services. (pdf, 800 KB)
- Residential Guarantee of Applicant’s Electric Bill
- If you wish to use a guarantor instead of a cash deposit to establish electric service, please read this page.
- Solicitud de Garantia Para Servicio Eléctrico Residencial
- Si desea usar un garante en lugar de un depósito en efectivo para establecer servicio eléctrico, por favor lea esta página.
- Start Service
- To start service at a new residence, use this form. If existing residence is served by Duke Energy, and you need to stop service at this location, please use the Transfer Service Form.
- Stop Service
- To stop existing service, use this form. If you need to establish service at a new residence that is served by Duke Energy, please use the Transfer Service form instead.
- Transfer Service
- If you currently have service with Duke Energy and are moving to an address served by Duke Energy, use this form.
- Security Deposit Options
- All residential customers must establish credit prior to the connection of electrical service.
Other Requests
- Change Your Phone or Address
- We use this information to respond to you as quickly as possible when necessary. If the contact information shown on your bill is incorrect, please use this form to correct it. Please note this form is used only to modify your contact information.
- Report an Outage
- Report a power outage using our online report form, or call our toll-free automated outage reporting line.
- Report a Streetlight Outage
- Duke Energy maintains numerous outdoor lights to provide safety and security in public areas. If a streetlight in your neighborhood is not working properly, please contact us to let us know. We'll send a representative to examine and fix the problem.
- Call Before You Dig
- When digging in your yard or doing other landscaping work, call before you dig.
